Feature Requests

For example: we want individual tickets in the Kitchen, but we want Bar tickets to have tickets grouped together by course.

It would be highly beneficial if flow control within Toast Tables could be managed at the service-area level rather than applied globally to an entire shift. For restaurants like ours, this added level of control would allow us to better manage pacing and guest experience across distinct areas without needing to manually create blocks each day. Additionally, having the ability to manage and apply reservation blocks from the desktop platform—rather than solely through the app—would significantly improve efficiency. The option to create and apply blocks in bulk would streamline operations and reduce the time required for daily setup. Another key enhancement would be more advanced and flexible control over seating times. For high-demand holidays such as Mother’s Day, each table often follows a very specific seating schedule. For example, one table designated for 3–4 guests may be booked at 10:30 AM, 12:00 PM, 1:30 PM, and 3:00 PM, while another table for 5–6 guests may follow a different cadence such as 10:15 AM, 12:15 PM, and 2:15 PM. Currently, to accommodate this level of detail, we must create shifts in 15-minute increments and manually adjust multiple variables within each slot—including maximum party size for online reservations, specific table assignments, and flow control cover limits. This process is time-consuming and operationally cumbersome. A more efficient solution would allow operators to define table-specific seating schedules and constraints within a single interface, reducing the need for manual workarounds and significantly improving both usability and precision in managing reservations.

Make it simpler to change where guest reservation table pre-assignment is. We move upcoming reservations often to make more open tables available for walk in parties. Currently you need to go into the reservation and move the table. Would be better to do it in one step from the table screen.

Can we mass email or text guests that have reservations on a specific date? For example at our last soft opening we had a major weather event that impacted our restaurant volume. We did not have a way to email all the guests to let them know this and anticipate delays.

We'd really like to be able to sync all product details from Shopify to Toast (name, price, inventory, etc.)

Currently, customer data is very disconnected in how it links to checks, which creates significant challenges for reporting accuracy and syncing with third-party integrations (such as Klaviyo). At present, the following actions do not attach customer information to a check: Adding a rewards account to a check Having a customer “check in” via the guest display Allowing Toast to match a customer using credit card matching The only consistent way customer information is attached to a check is through the customer info prompt on takeout orders. When a rewards account is added, the customer details are effectively stored behind a hyperlink rather than being directly associated with the check in a usable way. This makes the data difficult to access, creates discrepancies in reporting, and prevents reliable syncing with third-party systems. Additionally, customer information and rewards data appear to function as separate entities rather than a unified customer profile, which further complicates workflows. There is also a significant duplication of effort in daily operations. For example: If a customer’s rewards account is entered for a takeout order, the system still prompts again for customer information instead of recognizing that the check is already tied to that customer. If a customer enters their information on the guest display, staff must still look up or re-enter the customer again to apply or redeem points. This results in unnecessary searching, repeated lookups, and a slower checkout experience. Suggested Improvement: Create a unified customer profile where adding a rewards account, guest check-in, or card match automatically attaches full customer information to the check and is recognized across all workflows (ordering, rewards redemption, reporting, and integrations). Ideally, this would be a “one-and-done” process that eliminates duplicate prompts and ensures consistent data for integrations. Improving this would reduce friction for staff, improve data integrity, and enable more reliable syncing with marketing and reporting tools.

I'd love a feature that creates a pop-up on the POS screen when the server attempts to start a tab for someone who has previously walked out on a tab. So, instead of starting a new tab, a window would pop up and let the server know that the person trying to start a tab has walked out on their tab in the past and will prompt them to complete the transaction instead of opening a tab. This is primarily for the POS, but I was directed here to make the request and it would work for tables as well.

Guests move/change seats all the time, the server should be able to do this without a manager permission. You need to move this detail to be with Table changes. Not with adjusting a check/price changes, etc.

When having an order that is scheduled we should be able to change the time even if the ticket has already printed. Otherwise, we have to make a whole new order so it shows on the computer the right way.