Feature Requests

Hi! We run a restaurant in a very tourist-heavy area and we’ve noticed a recurring issue: many international guests are unable to join our online waitlist or book reservations because the system only accepts U.S. phone numbers. This is a major setback for us — we receive dozens of tourists daily who are interested in booking, but can’t complete the process due to this limitation. We’d love to see one (or both) of these improvements: 1. Enable support for international phone numbers. 2. Allow guests to book using an email instead of a phone number. This would greatly improve the guest experience and reduce friction for our front-of-house staff. Thank you!

Allow the guest to indicate the number of high chairs and/or booster seats needed while making a reservation. Also allow the manager to configure which tables can accommodate the high chairs.

Current Limitation Currently, the Toast Experiences module does not allow overriding the global party size settings for special events. While standard reservations use global settings (6-20 people) that apply across all booking flows, there's no mechanism to configure different party size limits specifically for Experience events, which often have unique requirements (needing 1-30 people). Business Impact This limitation creates significant operational challenges: Inability to offer appropriate party sizes for special events (1-30 people) Lost revenue from turning away smaller parties interested in Experiences Inability to accommodate larger groups for special events Inconsistent guest experience when booking different event types Requested Feature Enhancement Implement party size override capability within the Toast Experiences module that: Allows setting Experience-specific minimum and maximum party sizes Functions independently from the global reservation party size settings Permits configuring party sizes from 1-30 specifically for Experience events Maintains the existing intuitive Experience booking interface fe521218-3f94-4016-9aa5-f9c7f0efcb9f Location's name Ukiah Brewing Company

Guest should be prompt to choose a section instead of just to place the reservation and be able to add notes

"The current length is too long and it's not guest friendly. For example, for our IG profile I usually post our reservation link. You only have a certain amount of characters to use so this would never fit. Also we used to use Tock for our reservations and the link they created for us was exploretock.com/restaurantname . Very nice!"

It would be super helpful if you had the option to remove the feature where you need to select a time to come in, and instead just show all available seatings for whatever cover count they choose.

Cx would like to have the calendar on the website to show the days they are close for guests to be able to see so that when they access the calendar it mark the days they are close

Just seems like TT/ Loyalty / Takeout should all be in one app. We preach bundles and integrations when we sell Toast, let’s Integrate all of these in one place. Would make walkins and demos more of a Wow factor. Change the name to “Let’s Toast” etc so it’s not exclusive to Takeout.

Ability for customers to leave restaurant reviews after a completed reservation dining experience GUID: 5815d84b-1de0-45b9-8e93-71d40ab108db

Guest should be prompt to choose a section instead of just to place the reservation and be able to add notes