Feature Requests

Events Widget: Limited Customization & Usability Issues Event text displayed on Toast Websites cannot be meaningfully customized. No ability to: Adjust font size, font weight, or color (especially critical on mobile). Change or customize the default “More Info” button text. Modify date format. Add images or visual media to individual events. The Events module does not expose editable text controls as implied by support documentation and AI guidance. Events are visually difficult to read on mobile devices, reducing usability and conversion. Impact Events are a core revenue driver for our business. The current Events widget feels unfinished and overly rigid compared to industry standards. Forces businesses toward third-party tools (Eventbrite, etc.), which pulls traffic away from the restaurant website and harms SEO and conversion. Requested Improvements Full text styling controls (font, size, color, hierarchy). Custom button text and CTA options. Image support per event. Date format customization. Mobile-first readability controls. OR JUST PUT IN AN EXPERIENCES WIDGET - WE already do the work to build out the descriptions and images, timing and price - just pull it so we don't lose them off the website with a tables external link . Experiences vs. Standard Reservations: Scheduling Conflict Issues Experiences appear to override or suppress standard dining room reservations, despite documentation stating they operate independently. On February 14: A ticketed Experience is configured only for the heated tent. Dining room reservations should remain open and free. Instead, dining room availability disappears entirely in the standard reservation flow. This behavior persists even when: Dining room tables are excluded from the Experience. Experiences are temporarily disabled. Multiple support agents confirmed: Settings appear correct. Behavior is inconsistent with intended design. Issue required escalation to backend/product teams. Impact Prevents simultaneous operation of: Paid admission events in one area. Regular dining service in another. Creates operational confusion and lost revenue during high-demand dates. Undermines confidence in Experiences as a scalable event solution. Requested Improvements Clear, enforceable separation between Experiences and standard schedules. Transparent hierarchy rules if overrides exist. Diagnostics or warnings when configurations unintentionally block availability. Multi-Area Reservation Management Limitations Context We operate with three seasonal reservable areas: Dining Room (year-round) Winter Yurts (removed mid-February) Heated Beer Garden Tent (Feb–May) Issues No clean way to: Sell paid admission for one area. While keeping free reservations active in another. Experiences currently conflate: Admission control Seating inventory Area availability Lack of best-practice guidance for hybrid models: First-come-first-served seating with paid entry. Ticketed admission without table assignment. Area-specific reservation logic. Requested Improvements Area-level Experience assignment. Admission-only Experiences without table control. Clear workflows for mixed-service nights. Reservation URLs, SEO, and Website Integration Issues Default Toast reservation URLs are: Long Date-parameterized Poor for SEO and marketing use. No way to: Set a clean, evergreen reservation landing page. Default the reservation page to show Experiences. Reservation and Experience links open in a new browser window, pulling users off the restaurant website. No option to control link target behavior (same tab vs new tab). Impact Breaks user flow. Reduces time-on-site. Weakens SEO authority of the restaurant’s domain. Creates a fragmented customer experience. Requested Improvements Simple, canonical reservation URLs. Ability to embed the full reservation / experience flow as a widget. Control over whether links open in the same window. Option to prioritize Experiences in reservation discovery. Overall Product Feedback Toast has a strong foundation for owning event traffic directly on restaurant websites. Current limitations push sophisticated operators back toward third-party platforms. Many of these needs are not niche. Any restaurant hosting: Ticketed dinners Beer tents Seasonal spaces Prix fixe events would encounter the same constraints. Core Ask We want to keep guests on our website, book events natively through Toast, and avoid third-party platforms. The current tooling makes this difficult despite strong demand and clear use cases.

I am new to Toast and was expecting that the Toast Tables reservations system will be similar to other well know reservation systems such as Open Table. During the setup of my reservation times, the complete available times were not displayed on the guess website. In order to see the complete reservation times, the customer will have start the reservation process. Once they start the complete available times are in the drop down. My business needs all of the times displayed as they are in the backend. What can be done to fix this item?

Just like there is a spot to include your website on the restaurant profile page, have a spot for facebook and instagram to also link.

We have multiple, very different dining areas. Guests often claim having booked one when they booked the only available option. It would be very helpful if the confirmation text included their dining areas.

Would be nice to have a small wording update to the Guest Portal message that appears under the waitlist section. The current line reads: “Based on table seating availability, smaller parties may be seated before you.” While that’s technically true, it can be a bit misleading for guests since seating order also depends on table size and guest preferences (like patio-only vs first available). Need to update it to something a little more accurate and transparent, such as: “Seating order is based on table availability, party size, and guest preferences. This means that even if you’re next on the list, another party may be seated first depending on what opens up.”

Allow the guest to indicate the number of high chairs and/or booster seats needed while making a reservation. Also allow the manager to configure which tables can accommodate the high chairs.

Specify dining areas are not accepting reservations or full rather than simply not listing them on guest portal so guests see that they are fully booked.

Is there a way to make the system beep once it accepts a credit/debit card? Seems like when I pay at most places, the system will beep letting me know that my card was read or accepted. Our POS does not beep. It confuses customers as they are expecting a beep. They keep tapping or scanning their card not realizing that the system has already read it.

Customer would like to have the option on the toast tables reservation for guests to be able to reserve for more than one hour example they want to book a reservation for 4 hours they want it to be booked in one reservation

Customer would like the option that says There are no tables available from 9:00 AM to 1:00 PM. on google to be removed when guest are trying to reserve for party size larger than 8 and instead add the option that says Parties larger than 8 please call the restaurant to make a reservation since he can accomodate them at the restaurant