Flow Control & Blocks
Kristina
It would be highly beneficial if flow control within Toast Tables could be managed at the service-area level rather than applied globally to an entire shift. For restaurants like ours, this added level of control would allow us to better manage pacing and guest experience across distinct areas without needing to manually create blocks each day.
Additionally, having the ability to manage and apply reservation blocks from the desktop platform—rather than solely through the app—would significantly improve efficiency. The option to create and apply blocks in bulk would streamline operations and reduce the time required for daily setup.
Another key enhancement would be more advanced and flexible control over seating times. For high-demand holidays such as Mother’s Day, each table often follows a very specific seating schedule. For example, one table designated for 3–4 guests may be booked at 10:30 AM, 12:00 PM, 1:30 PM, and 3:00 PM, while another table for 5–6 guests may follow a different cadence such as 10:15 AM, 12:15 PM, and 2:15 PM.
Currently, to accommodate this level of detail, we must create shifts in 15-minute increments and manually adjust multiple variables within each slot—including maximum party size for online reservations, specific table assignments, and flow control cover limits. This process is time-consuming and operationally cumbersome.
A more efficient solution would allow operators to define table-specific seating schedules and constraints within a single interface, reducing the need for manual workarounds and significantly improving both usability and precision in managing reservations.